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Level 2 Course in Customer Service for Health and Social Care Settings

Accredited Level 2 Qualification

Reed Courses

Summary

Price
Free
Funding options

This course is government funded, you must meet the following criteria to be able to study for...

Study method
Online
Duration
7 weeks · Self-paced
Qualification
Level 2 Certificate
Regulated qualification What's this?

Overview

Less than two-thirds of those receiving care feel extremely satisfied with the quality of service they receive.

To offer a sense of respect, safety and dignity, proper customer service in Health and Social Care settings is essential: this Level 2 Course gives you the foundation you need.

The best healthcare providers thrive by creating positive working relationships with patients, families, and residents.

This fully online level 2 certificate is designed to help you develop these positive working relationships. You'll learn about customer expectations and how to adapt environments and your communication styles for customers with specific needs.

Benefits of studying

  • Achieve a nationally recognised Level 2 qualification
  • Demonstrate your competency to employers
  • Further your personal and professional development
  • Learn at a time that suits you without the need to attend college
  • Gain relevant skills, knowledge and understanding, leading to improved experience for those using your services

Reed Courses have partnered with The Learning Curve Group, an online learning and skills training provider, to offer access to a range of Level 2 qualifications via distance learning.

Qualification

Level 2 Certificate

Awarded by NCFE CACHE
Regulated by Ofqual
NCFE CACHE logo

Description

What you'll learn

This course is made up of four units:

  • Understanding customer expectations in health and social care settings
  • How to identify the types of customers who interact with health and social care services
  • Different communication methods used in health and social care settings
  • How to provide a safe, welcoming and inclusive environment for diverse needs

Who is this course for?

This Level 2 Course in Customer Service for Health and Social Care Settings is perfect for beginners and suits anyone looking to develop their customer service skills in health & social care, whether it's to change careers or progress in their current role.

Requirements

This course is government funded, meaning you must meet the following criteria to be able to study for free:

  • You must currently live in England
  • You must have been resident in the UK/EU for 3+ years, for purposes other than study
  • You must be over the age of 19
  • You must not be on an apprenticeship

There is a £125 cancellation fee if you enrol and do not complete or withdraw from the course. This fee is to cover administration costs.

Career path

This Level 2 Course in Customer Service for Health and Social Care Settings will allow you to develop your abilities and stand out to employers in a range of fields - leading to roles such as:

  • Social Worker
  • Care Worker
  • Carer
  • Healthcare Assistant

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Social care, Health & care
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